Patient rights & responsibilities.

1. Your rights as a patient

When you attend an appointment with Dr Amir Waly, you have the right to:

• Access — healthcare services that meet your needs.
• Safety — safe and high-quality care that meets recognised national standards.
• Respect — care provided with respect to your culture, beliefs, values, personal characteristics, and the views of those who care for you.
• Partnership — to be included in decisions and choices about your care.
• Information — clear, timely, and accurate information about your care and the costs you will incur.
• Privacy — confidentiality of your personal and health information, with access only by those involved in your care or as required by law.
• To give feedback — to comment on your care and have your concerns addressed.

2. Your responsibilities

To enable safe and effective care, patients are asked to:

• Provide accurate and complete information about your health, medications, allergies, and history.
• Tell Dr Waly about any changes in your condition or response to treatment.
• Ask questions when something is unclear, and confirm your understanding of any agreed plan.
• Attend booked appointments, or give the practice at least 24 hours’ notice if you need to cancel or reschedule.
• Treat the practitioner, reception, nursing, and any other staff with courtesy and respect.
• Settle accounts in line with the practice’s Fees & Billing Policy.
• Respect the privacy and confidentiality of other patients you may encounter.

3. Decisions about your care

You have the right to participate in decisions about your care through a process of informed consent. You may seek a second opinion, decline a recommended investigation or treatment, or withdraw your consent at any time without affecting your ongoing care with the practice. Where you decline a recommended course of action, this will be noted in your record together with the discussion that took place.

4. Information and consent for procedures

Before any procedure (including a biopsy, excision, or cosmetic treatment), Dr Waly will discuss with you the clinical reason for the procedure, what is involved, the expected outcome, the known risks and possible side effects, recovery and aftercare, and the total cost. You will be asked to provide written informed consent before the procedure is performed. Additional safeguards apply for cosmetic procedures (see the Cosmetic medicine page).

5. Access to your records

You may request access to, or correction of, the personal and health information the practice holds about you. The process for doing so is set out in section 7 of the Privacy Policy. A reasonable fee may apply for time and materials. Records are retained in line with Western Australian and Commonwealth requirements (typically 7 years after the last consultation, or until age 25 for minors, whichever is longer).

6. Equal treatment

The practice does not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, gender identity, disability, age, or socio-economic status. Where required, the practice will arrange for an interpreter, an Aboriginal health worker, or a chaperone — please advise reception when booking, or raise this need at the start of your appointment.

7. Children and young people

For patients aged under 18, additional consent and safeguarding considerations apply. Cosmetic procedures are generally not appropriate for patients under 18 — the specific safeguards required by the Medical Board of Australia are detailed on the Cosmetic medicine page.

8. Raising a concern

If you have a concern about your care, please raise it with the practice in the first instance — see the Complaints & Feedback Policy. External avenues (HaDSCO in Western Australia, AHPRA, the OAIC for privacy) are also listed there. You will not be disadvantaged for raising a concern.