Practice policies
The policies that govern this practice.
A clear, public set of policies covering patient rights, complaints, privacy, open disclosure, clinical photography, fees, communication, and the use of this website. Each policy is published in full and updated as guidance evolves.
- 01
Private GP, Explained Honestly
A plain-spoken first-person essay on why this practice bills the way it does — what private GP care actually buys, why bulk-billing economics are collapsing, and what a longer consultation enables clinically.
Read the policy - 02
Patient Rights & Responsibilities
Aligned with the Australian Charter of Healthcare Rights (2nd edition). Your rights as a patient, your responsibilities, and how the practice approaches consent and access to records.
Read the policy - 03
Fees & Billing Policy
A private-billing practice with Medicare rebates where eligible. Twelve standing policies including informed financial consent, the 24-hour cancellation policy, and why specific fees are not published online.
Read the policy - 04
Communication & Results
How investigation results are communicated, recalls and reminders, repeat prescriptions, specialist correspondence, and the role of SMS and email.
Read the policy - 05
Clinical Photography & Imaging
When clinical photographs and dermoscopic images are taken, how consent is obtained, how images are stored and accessed, and the strict exclusion of marketing or advertising use.
Read the policy - 06
Complaints & Feedback
How to raise a concern, what to expect in response, and the independent external avenues available (HaDSCO Western Australia, AHPRA, OAIC).
Read the policy - 07
Open Disclosure
The practice’s commitment to honest, timely communication with patients and families when something goes wrong in healthcare, consistent with the Australian Open Disclosure Framework.
Read the policy - 08
Privacy Policy
How personal and health information is collected, held, used, and disclosed, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Includes the OAIC complaint pathway.
Read the policy - 09
Website & Medical Information Disclaimer
The website is general information only. No doctor-patient relationship is created through the site. In a medical emergency, call 000.
Read the policy